privacy & terms

General Terms and Conditions of Sale (GTCS)

Offers and Revisions
Our offers are estimates based on current rates and may be revised in case of rate changes.

Corrections and Modifications
We are responsible for corrections due to our errors. Any modifications to the order, whether textual, visual, or other, will be billed additionally.
Verbal or telephone changes are at the client’s risk. We are not responsible for delivery delays due to modifications.

Proof (BAT)
The signed and dated proof releases us from responsibility for any errors or omissions after approval. It remains our property and serves as evidence in case of a dispute.

Delivery Times
Delivery times are indicative. They begin on the business day following the receipt of all necessary elements. Delays due to the client are not our responsibility.

Project Cancellation
Project cancellation requires a notice by registered letter. In case of non-compliance, the client will compensate us for losses and lost earnings.
Notice periods vary according to the annual turnover of the project.

Material Retention
Unless agreed in writing, we do not retain materials (compositions, clichés, etc.). Any agreed retention results in a proportional indemnity.

Manufacturing Tolerances
The client accepts industry-standard tolerances in terms of price, quality, and quantity unless otherwise agreed.

Advertising Responsibility
We decline any responsibility for unstamped advertising material displayed publicly if we were not tasked with its stamping.

Export and Import
Customs fees, taxes, and transport costs are always to be provided in addition to our price unless otherwise stipulated.

Mandatory Mentions
It is mandatory to mention the name and address of the responsible publisher on most printed materials.
The client is responsible for this mention.

Copyrights
All our creations are protected by copyright laws.

Unfair Competition
Any use of our creations without authorization will be considered unfair competition.

Confidentiality
Documents and creations remain our exclusive property and must be returned to us upon request.

Payment Terms
30% payment upon order, the balance upon receipt. Any invoice not paid within 10 days of the invoice date will be increased with a late interest fee.

Penalty Clause
In case of non-payment, a penalty of 20% of the invoice amount, with a minimum of 25 euros, will be applied.

Claims and Jurisdiction
Any claim must be made within eight days of receipt of the invoice. Disputes will be under the exclusive jurisdiction of the Brussels courts.

Liability Limitation
Our liability is limited to the reimbursement of the non-compliant part of the order.

Delivery
Delivery takes place at our premises. Shipping and packaging costs are borne by the client.

Risks and Perils
The client’s materials in our workshops are at their own risk. We are not responsible for any deterioration or loss.

Order Cancellation and Suspension
In case of cancellation or suspension, billing will include material costs and a 15% indemnity of the initial order value.

Personal Data Protection (GDPR)
In accordance with GDPR, we are committed to protecting our clients’ personal data.
The collected data is used only for the execution of our services and will not be shared with third parties without prior consent.
The client has the right to access, rectify, oppose, and delete their personal data. To exercise these rights, the client can contact us at: getintouch@hoet-hoet.eu.
Personal data will be retained for the duration necessary for the provision of services and in compliance with legal obligations.
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or alteration.